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Frequently Asked Questions

OUR PRODUCTS

Are your discs region free?

Yes they are. Our discs should play perfectly regardless of where you live.

How do your releases compare to those of competitors?

Our films are authored to the highest standard. As such, they meet or exceed the standard set by companies such as Eureka and Criterion. Our releases usually have hours of exclusive content, superior subtitles and more audio tracks to choose from.

SHIPPING

How do you ship and what is the price?

Shipping costs vary depending on your exact location and shipping option. For orders delivered within the Continental United States, most orders will cost between $4 and $6. For International deliveries, the cost for shipping will usually fall between $12 and $24. We almost always ship with USPS.

What countries do you ship to?

We ship worldwide, with no exclusions.

How do you ship?

Our products are hand-assembled after they are ordered. Your order is securely packaged in padded envelopes or boxes.

How long will it take for my order to be delivered?

Because we have a very small staff, delivery times can vary. In most circumstances, you should expect to receive your order in 2-3 weeks, or a little longer if you ordered Internationally.

How can I track my order?

We will send you tracking information to the email you provided us at checkout. This email will also guide you how to track your package. Please note that the tracking information will be displayed 2-3 days after you receive that email. You can also check your tracking at www.hongkongrescue.com/apps/trackorder

ORDERS AND RETURNS

How can I pay for my order?

We offer safe shopping and accept payment via Paypal, Visa, Mastercard, Amex, Discover, GPay and Apple Pay. All products are listed in US Dollars.

What is your default payment currency?

Our products are listed in US Dollars

Can I pay COD - Cash On Delivery?

No. Sorry. We can only accept payment in advance. You can use one of our secure payment methods to pay for your order.

How do I place an order?

First of all, visit our store at: www.hongkongrescue.com. Choose products that you love, then click “Add to Cart” & “Check Out”. Finally, fill in your information and pay. That’s it!

My product has a problem. What can I do?

If you suspect a bad disc, please try and test it on more than one machine. Occassionally, older players have poor compatibility or mechanical defects. I want to ensure that the disc is faulty and not the player you are using. If you’ve confirmed that the product is faulty, you should contact us at support@hongkongrescue.com

What if the product is broken?

If any product is faulty, you are protected under our refund & returns policy. The policy can be viewed here: www.hongkongrescue.com/pages/refund-return-policy

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